Reclamation Policy

 Last Updated: August 2024

At A Little Textured, we are committed to providing high-quality artworks and ensuring your satisfaction. If you encounter any issues with your purchased artwork, please follow our reclamation policy to address and resolve your concerns.

1. Eligibility for Reclamation

You are eligible to make a reclamation if:

  • The artwork is damaged during transport.
  • The artwork has a manufacturing defect.
  • The artwork is not as described (i.e., significantly different from what was ordered).

Please note that claims based on the subjective perception of artistic quality or minor imperfections due to the handcrafted nature of the artwork are not eligible for reclamation. In that case, you may still return the artwork following our return policy.

2. Timeframe for Reclamation

Reclamations must be submitted within 14 days of receiving the artwork. This timeframe ensures that issues are reported promptly and can be addressed effectively.

3. How to Submit a Reclamation

To submit a reclamation:

  1. Contact Us: Email us at alittletextured@gmail.com with the subject line "Reclamation Request."
  2. Provide Details: Include your order number, a description of the issue, and clear photos of the damage or defect. If the issue involves damage during transport, include images of the damaged packaging and the artwork.
  3. Documentation: Attach any supporting documents, such as the original receipt or proof of purchase.

4. Assessment and Resolution

Once we receive your reclamation request:

  • Review: We will assess the provided information and photos to verify the issue.
  • Response Time: We will respond to your reclamation within 5 business days with instructions on the next steps.
  • Resolution Options: If your reclamation is justified, we will offer a replacement, repair, or refund, including the original shipping costs if applicable.

5. Return of the Artwork

If instructed to return the artwork, we’ll send you a prepaid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

  • Packaging: Ensure the artwork is packed securely in its original packaging or similar to prevent further damage during return shipping.
  • Shipping Costs: For reclamations involving damaged or defective products, we will cover the return shipping costs. For other types of reclamations, the buyer may be responsible for return shipping costs.
  • Proof of Return: Keep proof of return shipment until we confirm receipt of the returned item.

6. Non-Eligible Reclamations

The following situations are not eligible for reclamation but you may still return the items following our return policy.

  • Minor Imperfections: Small variations and imperfections inherent in handcrafted artworks.
  • Incorrect Orders: Claims based on a misunderstanding of the artwork’s description. Please review product images and descriptions carefully before purchase.
  • Change of Mind: Reclamations due to a change of mind or dissatisfaction with the artwork’s aesthetic.

7. Contact Information

For any questions or further assistance regarding your reclamation, please contact us at alittletextured@gmail.com.